Bilingual Answering Service
Our bilingual answering service started in Little Havana back in 1989. Located just a few blocks away from Miami Senior High School and being located in the heart of the Cuban community has always made it easy for us to be staffed completely bilingual, around the clock. Our partnerships with the public schools, community colleges, and state work placement programs have always kept us well staffed with the highest quality personnel in the industry.
All of our staff members are asked to take literacy tests both in English and Spanish, both written and verbal. once hired, all of the bilingual representatives on our crew undergo extensive training for two weeks. Training consists of further language support, answering service procedures, terminology (Medical, legal, and professional), and emergency call handling procedures. Training on includes awareness of our existing clients instructions. At the end of the training we test candidates one more time to ensure that they are ready handle the needs of our telephone answering service clients, both in English and Spanish.
All businesses in the United States should take note of the incredible growth in the Latin community and its impact on the market. If your company has considered a sales campaign that includes the Spanish language or the Latin community, we can help you. Our telephone answering service can be used to help you penetrate these markets.
Change the quality of your Bilingual Answering Service Forever!
